Ajhelpdesk.com – Web Based Help Desk Software(SaaS)

by | Jan 13, 2012 | Web 2.0 Apps | 0 comments

If you’ve ever shopped online, you probably have had a delayed customer support experience.  When you have a business, these things are important because you would want to give an excellent customer support experience for an affordable price.  AJ Help Desk is a web-based customer support software that allows you to provide excellent customer support whenever, wherever you are.  There are many ways to provide customer support, whether you want to include Live Chat, Community Support, News RSS Feedback, Ticket support, Self-support, email support or just a simple knowledge base where users can find their own answers.

There is no installation needed, no additional software to download and you can access your account from just about anywhere in the world as long as you have an internet connection.  You do not have to have technical knowledge on websites or HTML.  AJ Help Desk is a service where you voice your opinions, doubts and suggestions and the website itself will try to get all your requests fulfilled.  If you have never used AJ Help Desk before, you can easily learn all the features you can use by watching the video tutorials.

Companies like Sharp, Ford, LG and Philips already use AJ Help Desk and are proud to provide excellent customer service through AJ Help Desk.  You can start using AJ Help Desk by using their free trial with no upfront fees or credit card sign-ups.  AJ Help Desk provides three price ranges depending on the amount of Staffs or Users that will take part in Customer Service.  Every plan includes Article postings, FAQ postings, tutorials, guides, trouble-shooting, live chat, ticket posting and mail parser.

The plans start at $9.99 USD a month for Silver Membership, $14.99 USD a month for Gold and $24.99 USD for Platinum Membership.  The Silver plan contains three staff members, while the Gold plan goes up to ten members.  Finally, the Platinum plan contains twenty staff members and you can use the free trial to try out any of these plans.  This is why AJ Help Desk has become a great tool for well-known companies that value their customers.

Apps4Review Rating :  8/10

Web Application Link : http://www.ajhelpdesk.com/

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